ANGRY PASSENGER DEMANDS MORAL COMPENSATION FROM ARMAVIA
tert.am
15.11.12
Armenia’s national carrier Armavia has offered its passenger Nana
Hovsepyan to spend 3-4 days in Tel Aviv airport until the airline
implements its delayed flight. The company has even refused to
partially compensate the citizen’s expenses of staying there for
additional days.
“I have told them I have worked for a year and left for vacation for
ten days and now you are forcing me to return earlier than I have
planned. I have paid 250,000 drams ($625) for the ticket. I am so
angry that I have to have a rest after my ‘trip’,” the passenger said,
speaking to Tert.am.
Nana Hovsepyan said she bought two-way ticket from Armavia and
departed for Tel Aviv November 1 to spend ten days there and even
before the departure asked the company official about the possibility
of flight’s delay. The company’s official refuted such possibility
saying the flight may be delayed utmost for few hours.
On the sixth day Armavia’s representative phones the passenger saying
the flight has been delayed and she either can return on November
8 or 15. Asked whether in such case the airline is ready to pay the
hotel expenses, the company gave a negative answer.
“They told me I can wait in the airport for four days,” the passenger
said.
Hovsepyan said according to law, the company was to ensure flight
for her, or met the hotel expenses for additional days.
Being forced to return on November 8, instead of 10, Nana applied to
Armavia’s commercial department for full or partial compensation but
the officials said there is no ‘moral compensation’ in Armenia.
“They are saying the flight problem is company’s inner issue and they
cannot reveal it,” the passenger said.
Nana is going to apply to Consumer’s Rights Protection NGO and
to court.
Armavia company representatives promised to comment later.