NUMBER OF APPLICATIONS SUBMITTED BY CITIZENS TO YEREVAN MAYOR’S OFFICE INCREASES AND MAKES 57.6 THOUSAND IN 2007
Noyan Tapan
Jan 29, 2008
YEREVAN, JANUARY 29, NOYAN TAPAN. The "one window" system of acceptance
and examination of citizens’ applications and the ELPAS document
circulation automated system introduced in Yerevan Mayor’s Office
and in 12 communities of Yerevan work efficiently at present. Grigor
Melkumian, the Head of the Staff of Yerevan Mayor’s Office, said at
the January 29 press conference.
According to him, after the systems’ introduction, the number of
applications submitted to the Mayor’s Office increased and made 57.6
thousand in 2007 compared with the previous years. In G. Melkumian’s
words, 30-35 applications were received daily in 2006, while this
number was 250-280 in 2007. At the same time, repeated application
complaints on the same issue have reduced.
The head of the staff said that nearly 57% applications concern the
communal sphere, 17% the property sphere, 14% the urban development
sphere, 5% the legal sphere. In G. Melkumian’s words, answers to more
than 80% applications were positive. And if a negative answer was
given, they have been explained in detail on the basis of provisions
of legal acts for the applicant to have a possibility to appeal against
the written answer or decision of this or that official at the court.