ARMETEL OBLIGED TO ANNUL PAYMENTS OF SUBSCRIBERS FOR ERROR INTERNATIONAL PHONE CALLS VIA INTERNET
Noyan Tapan
May 10 2006
YEREVAN, MAY 10, NOYAN TAPAN. At the May 5 sitting, the RA Public
Services Regulatory Commission discussed the issue of the bills sent by
the ArmenTel company to its subscribers against the use of phones for
Internet access services. The commission decided to accept ArmenTel’s
proposal, according to which the company expresses a willingness
to annul the payments to be made by complaining subscribers against
international phone calls made by error while using the Internet in
the period from November 2004 to April 1, 2006. In case such payments
have already been made, the company is prepared to register these sums
as a prepayment for fixed-line phone services. NT correspondent was
informed from the commission that ArmenTel was instructed to inform
all the indicated subscribers about the decision until May 13, as
well as to consider the possibility of putting on this list all those
subscribers who filed written complaints to ArmenTel in the period
of April 1 to May 5, 2006. The commission also obliged ArmenTEl to
submit, within a month, proposals concerning the terms of providing
a new additional service, by which, based on written applications of
subscribers, the provision of phone services will be restricted in
case of exceeding the sum indicated in the application. ArmenTel is
obliged to inform subscribers once a month through the mass media about
measures aimed at avoiding undesirable or error international calls.