Glovo will deliver food, medicine, even a forgotten key in 30 minutes from anywhere in the city: Co-founder on company




YEREVAN, MAY 27, ARMENPRESS. The key to success of Glovo, a leading online delivery company, is the great service. Glovo will purchase, pick up, and deliver food, pharmacy, even a forgotten key ordered through its mobile app in 30 minutes. 

Glovo co-founder Sacha Michaud gave an interview to ARMENPRESS, talking about the services offered by the company, the advantages and their operation in Armenia.

-Mr. Michaud, it will be interesting to hear the story of Glovo from you. When and where did the story of the company start?

-So it started in the beginning of 2015, so only seven years ago, in Barcelona, Spain, which is our headquarters where we founded the company. It’s two founders – Oscar and myself. We launched the first version of the app in Barcelona in March 2015. Since then we grew very quickly, we expanded inside Europe, so Italy, Portugal. More recently, we have been moving to Eastern Europe with Poland, the Balkan regions and of course this region, in Georgia, Kazakhstan, Kyrgyzstan and more recently Armenia we launched six months ago. We are today in 25 countries worldwide, including Africa, 7 countries in Africa we are expanding, we are in 1500 cities, we have 3500 employees, we have 75000 active couriers who deliver every month, and we have 150000 partners. These are stores and restaurants, retailers, stores and restaurants in the streets who are selling on our platform and we have 8 million active customers. These are people buying from these stores online. So we have grown very quickly and in a small amount of time and we are really happy as well to be here in Armenia.

– As your company works in 25 countries, are you planning to enhance this year as well? If yes, what countries?

-So at the moment we haven’t got any countries to be identified, we are looking in the region both here and Africa which are the two regions where we are expanding to look for possible future countries. We are doing this expanding, our footprints in the countries where we operate. So good example would be today, we are in two cities in Georgia and Armenia. But the idea is to expand and launch new cities here. So we generally will expand the cities we are in a country to get more customers, more restaurants and stores.

-Glovo is not just a food delivery company. What additional services do you offer to consumers?

-We have been multi-category from day one which differentiated us from our competitors. Well, our competitors would focus on restaurant food, and only restaurant food, but since day one, so this is March 2015, we have always been multi-category. Restaurants are our largest category, but groceries are the second largest category. We worked with supermarkets, both large and small, large chains, but also specialized supermarkets with products, to think of many stores, wine stores, cheese stores, and also electronics is growing very quickly, and also pharmacy, we worked with pharmacies, local pharmacies, and then obviously any retail. Also fashion, clothes is becoming more and more important on the app. Generally, the way our customers use it is they know they want and we can go get it in the city, then they prefer us to go get it and them crossing the city, getting in a car, getting in a traffic, parking, we will do it in 30 minutes for pretty much the same cost as you are going to do it yourself. That’s the key, I think.

-How long Glovo has been working in Armenia and what does it offer to the consumers?

-We have been just over six months, we launched in September last year. I think we’ve bringing a really good quality of service. So it was very funny but when we launched in Armenia, we had customers ordering their lunch at 10:00 in the morning. And of course, we arrived in 30 minutes with a shawarma or a lunch food, and they said “this is too early” because they were used to two-hour delivery time or three. I think the first think is really good service, to give it what you order, and also our customers can see in every moment where the delivery is, so when they do the order, they know when the courier is picking up the goods in the store, they can see that, and they can see in Google Maps it crossing the city, and when it will exactly deliver. And I think that’s very important because you are doing things, you want to know exactly when it is going to arrive. So quality of service is our biggest thing. And second, I think, is having a great content. Content for us is having your favorite restaurant, not just a large chains, but a cool restaurant you really like or having the right stores, the supermarkets, the stores that you want. So I think, the best partners plus great service are our key to success.

-Mr. Michaud, it is believed that every successful person, successful business has its own secret to success. What do you think is your secret to success?

-I think in being in so many countries, very different countries, very different cultures, very different languages, is being very local. So when we set up, we launch a company, a country, sorry, we set up, we get a local team to run the business. That’s not different in Armenia. We have got nearly 15 people here ready in the team. We are expanding that team. They understand the local cities, they understand the needs. We have been very urban company in the fact that we were part of the ecosystem of mobility so to know as well the dynamics of the city, of how traffic moves. So I think, that’s been the key to our success. The local team runs the business. Our business here in Armenia is very different to other countries because the team is identified. And I think this is our key to success.

-What’s the main difference of Glovo from other delivery services?

-I think being multi-category. I think bringing anything you want to the city. Our vision is to give everyone easy access to anything in your city. I think, our main thing is multi-category, in fact that I think it’s great ordering food and getting delivered, there are a lot of opportunities to order. But I think it’s amazing when you know you have an emergency, it’s 11:00 at nights, and your baby is crying, and you have no nappies, you can pick up Glovo and we will go pick you some nappies in 30 minutes there, that’s a wow moment, or  you forgot your keys, and a lot of people forget their keys, you will be surprised how many keys we move around city, that you get home, but left the keys at work, and then we will go pick up the keys and bring them or kids who come home from school who get the keys when their parents are working. And they can quickly order Glovo. So, we are an emergency-savior as well for needs, which I think is amazing and it gives us an emotional connection with our customer. We are not just a food delivery app who brings you a nice hot pizza, that’s cool, that’s not wow, what’s wow is the other stuff.

-Glovo is available in Yerevan and Gyumri. It is interesting to know on what parameters is your expansion strategy based? Do you have plans to expand and in what cities?

-Normally, and Armenia is no exception, we launch in the largest cosmopolitan city because the customer base is very digital, there are great restaurants and stores, so it generally fits, and then we expand to the largest cities depending on geography. We like university cities with young people who generally are very digital. So we are in two cities now, we are expanding to other cities in Armenia. I don’t have the definite list now of the cities, but generally we will start with the largest populations first. 

-Is there anything, any topic that you would like to talk about but I didn’t ask you?

-No, as I mentioned, we like to be part of the cities and that means a lot of things, but above all it means, you know we have over 300 couriers active on the platform in Armenia already, that’s 300 people who are working on the platform, have access to income, many of our couriers have different access to normal labor jobs, this will go to thousands by next year, so they impact there. We have over 400 partners selling on the platform already, 90% of those are small businesses, so that’s also important. We work with local councils, with public administration, we are trying to be part of the ecosystem, we set up local companies, we have several local teams. So in essence, we try to be as much part of Armenia cities that we operate as possible, and it’s not just about a tech company, I think that’s key for us. We have courier safety training, which is super important. You know they are on motorbikes and bicycles, and I think that’s a very important part. So, we are just getting started. We have some good examples in neighboring countries where we have massive businesses. We launched in Georgia four years ago, and it’s ten times the size of the business. So Armenia is going to get a huge growth, and we see that the team’s amazing, the local team is executing outstanding, so I am really excited. I am here three days but I will be back very soon.

AW: Shogher Margossian appointed assistant director of the Armenian Communities Department of the Calouste Gulbenkian Foundation

The Armenian Communities Department of the Calouste Gulbenkian Foundation is pleased to announce the appointment of Shogher Margossian as assistant director. Margossian has been working with the Foundation since 2018 as an external consultant.

With a master’s degree in music and culture from London, additional graduate work in Brussels and undergraduate and postgraduate degrees in English and literature from Beirut, Margossian brings interdisciplinary approaches to her work. Multilingual and multicultural, she has worked with international and Armenian organizations in art, culture, history and education, including online publishing and design. She has developed strategies and managed projects that bring new approaches to issues pertaining to contemporary experiences, and specifically, Armenian experiences.

“We are keen to have Shogher Margossian as an inherent part of our team,” said Razmik Panossian, the director of the Armenian Communities Department, adding, “her skills, knowledge and enthusiasm will strengthen our programming and reinforce our holistic approach to Armenian culture and language.”

Margossian will assume her duties on June 1, 2022.

Markedonov: There is a feeling that the diplomatic initiative has been given to "United Europe"

Armenia –

ArmInfo. Considering Charles Michel's "big breakthroughs" on the grounds of the Armenian-Azerbaijani settlement, many uncomfortable questions arise. Sergei Markedonov, a leading Researcher at the MGIMO Institute for International Studies,  Editor-in-Chief of the Journal of International Analytics, wrote on his Facebook page.

, the analyst writes.

Markedonov notes.

Markedonov writes: "Again, Brussels has become the main place where  the prospects for resolving the Armenian-Azerbaijani conflict are  discussed. On May 22, another round of talks was held in the capital  of "united Europe" between European Council President Charles Michel,  Azerbaijani President Ilham Aliyev and Armenian Prime Minister Nikol  Pashinyan. How to evaluate the results of this meeting? Can we say  that the EU has come to the fore in the process of moderation by  conflict resolution? First, it is worth noting the high negotiating  pace. The first meeting of the leaders of the two Transcaucasian  states and the head of the European Council took place on December 14  last year, and the second meeting on April 6. At the same time, it is  worth noting that all three negotiating rounds ended not only with  general politically correct formulations, but also with reaching  specific agreements. Charles Michel called the May talks "frank" and  "fruitful". But the substantive moments are much more important. In a  statement to the press media, the head of the European Council said:  "In the coming days, the first joint meeting of border commissions  will be held at the interstate border, all issues related to the  delimitation of the border and how best to ensure a stable situation  will be considered." In addition to the issues of demarcation, such  important packages as the socio-economic development of the region,  the restoration of a full-fledged communication infrastructure and  the preparation of a peace agreement were considered. The problem, as  we see, is considered systematically.

Secondly, it must be noted that the EU is trying to assume the role  of the main moderator of the peace process. In 2020-2021 Moscow was  ahead of all other players on the negotiation track. And the  frequency of trilateral meetings as well as the promotion of  meaningful ideas were under its auspices. All this favorably  distinguished the Russian side. Now, the EU is much more often  mentioned as the organizer and inspirer of the cause of peace. One  gets the impression that against the backdrop of the Ukrainian  situation, Moscow has lost interest in the Caucasus region. Of  course, this view is superficial. In fact, the southern part of the  post-Soviet space is still important for the interests of the Russian  Federation. But if so, meaningful initiatives are needed. In the end,  it was Moscow that did a lot to minimize incidents both along the  state border and directly in Nagorno-Karabakh. It was it who created  a powerful foundation for both demarcation negotiations and a peace  agreement. But Michelle's May statement did not mention Russia.   There is no positive assessment or gratitude addressed to it. And in  the current context, it most likely cannot be. The same head of the  European Council became one of the frontmen of the tough policy of  Brussels and the collective West in general in relation to Russia.  The Russian Federation, the EU and the USA, which until recently  successfully interacted in the Karabakh direction, have now become  competitors in this part of Eurasia as well. Why, then, is there a  feeling that Moscow is letting Brussels go ahead? The expectation  that things will still not come to the final "big agreement", since  the contradictions between Yerevan and Baku are still great, and to  them are added discrepancies in approaches to a peaceful settlement  within the conflicting societies, especially in Armenia? Perhaps this  logic has its reasons. However, as you know, "a holy place is never  empty." And it would be better to take care of filling it ahead of  time.

First group of soldiers wounded during 44-day war to visit Jerusalem

Armenia –

ArmInfo.The RA NA Standing Committees on Defense  and Security and on Health Care and Social Affairs, together with the  Armenian Patriarchate of Jerusalem and the "Soldier's House"  rehabilitation center, have developed a charity program, within which  on May 26, six servicemen wounded during the 44-day war will visit  Jerusalem as pilgrims. This was reported by the press service of the  Parliament.

According to the head of the Defense and Security Committee  Andranik  Kocharyan, cooperation between the Patriarchate and the Committee   will strengthen the spirit of soldiers seriously wounded during the  war, revive their faith and restore confidence in the future. This  will also pave the way for the realization of the spiritual goals of  our people to unite the three pillars of the Armenian Church: the  Mother See, the Patriarchate of Jerusalem and the Armenian  Patriarchate of Constantinople.

Chair of the NA Standing Committee on Health Care and Social Affairs  Narek Zeynalyan, emphasizing the importance of the idea of  pilgrimage, the acquisition of spiritual values in Jerusalem, said  that the program will be continuous.

Klaar on Brussels meeting: To my knowledge, the issue of exclaves/enclaves wasn’t discussed
Armenia –

The particular issue of exclaves/enclaves was reportedly not discussed by the leaders during the meeting of the head of the European Council with the leaders of Armenia and Azerbaijan in Brussels, EU Special Representative for the South Caucasus and the Crisis in Georgia Toivo Klaar told Armenian News -

"The leaders looked at broad principles which would provide a framework to govern future transit and international transport once the connectivity infrastructure is unblocked. Details will be worked out by Deputy Prime Ministers.

"To my knowledge, the particular issue of exclaves/enclaves was not discussed by the leaders during their meeting on 22 May in Brussels. I believe it was not particularly discussed by them as a separate agenda point on previous occasions either," he said.

When asked if he was aware of any agreement on the opening of the so-called Zangezur corridor, which was announced by the President of Azerbaijan Ilham Aliyev, and which was denied by the Armenian side, Toivo Klaar said: "On this particular aspect, I want to reiterate that the discussions in Brussels addressed the issue of connectivity and principles for reopening communications between Armenia and Azerbaijan based on the sovereignty of both countries."

"The EU also sometimes uses the term “transport corridor” when talking about roads or railways inside the EU.

"It is important to stress here that both sides explicitly acknowledged that there were no extraterritorial claims in relation to the communications that would be reopened. It is good to be clear about that as this allows us to address concerns and misperceptions which are sometimes raised in this context where confidence still needs to deepen.

"The parties also discussed practical arrangements for border controls, fees, safety and security, and in the case of international transport to third countries, also customs.

"On our side, we hope that the discussion between the leaders on Sunday will pave the way to unblocking these roads as the connectivity potential, also with an emphasis on the growing opportunities of the “Middle Corridor” transit between Central Asia, the South Caucasus, and the EU in mind.

"We warmly welcome the first meeting of the border commissions that took place today, 24 May, on the inter-state border between the Deputy Prime Ministers of Armenia and Azerbaijan."

The Providence ARF remembers Khanasor

Khanasor Picnic,

PROVIDENCE, R.I. – The Providence Armenian Revolutionary Federation (ARF) held its annual Khanasor picnic on Sunday at Sts. Vartanantz Armenian Apostolic Church. A large crowd of supporters was entertained by Mike Gregian (clarinet), Hagop Garabedian (keyboard) and Carnig “Carl” Goshgarian (vocals) while enjoying beef kebab, losh kebab and chicken dinners.

Rev. Fr. Kapriel Nazarian,

Rev. Fr. Kapriel Nazarian blessed the meals and the community members in attendance, each of whom received a pamphlet explaining the significance and history of the Khanasor expedition. The Homenetmen Scouts performed traditional songs to commemorate the historic battle of Khanasor which took place in 1897. Providence ARF member Michael Varadian served as emcee.

Homenetmen Providence scouts perform traditional Armenian songs,

Each year, the Providence ARF proudly remembers the heroic efforts of the valiant fedayees who fought in the battle, many of whom lost their lives. Although ARF founder Rosdom’s brother Garo and 25 other fedayees were among the casualties, the Khanasor Expedition was a triumph for the Armenians, both militarily and morally. As a result, Armenians built up their self-confidence and their belief in their ability to defend themselves. To this day, the ARF remembers the event in commemorative ceremonies honoring the expedition as an important event in the history of the Armenian struggle for freedom.

Stephen Elmasian is the co-chair of ANC-RI. He recently retired as the fiscal manager for the RI Secretary of State.

‘Incredibly Competitive’ Fulbright Grants Awarded to Six Students

May 17 2022
Karina Arzuyan visited Lake Sevan, Armenia, in summer 2019.
A graduate student will study algal blooms in the biggest lake in Armenia; others will teach English in Spain and South Korea.
By Jeff Ristine

From English classrooms in South Korea to a high-altitude lake in eastern Armenia choked by algal blooms, six San Diego State University students will be making their mark in the world as newly selected participants in the Fulbright U.S. Student Program.

Additional students headed to Spain and Canada for their projects make a total of an even 100 SDSU students awarded student Fulbright grants since 2005-06. This year’s group comprises students from 2022 and 2023 graduating classes.

Karina Arzuyan, who is completing work on a master’s degree in ecology, will head to the south Caucasus region in September for nine months of research on toxic algal blooms in Lake Sevan, located more than 6,200 feet above sea level. The green-to-turquoise blooms threaten vital fishing and recreational uses of the bulbous-shaped lake east of Armenia’s capital.

Arzuyan is of Armenian ancestry and feels strong cultural ties. She visited the region for the first time three summers ago after earning her bachelor’s degree in marine biology at the University of California San Diego’s Scripps Institution of Oceanography. Already interested in marine algae, she drew on an aunt’s governmental connections to attend a conference of experts on what were then relatively new signs of bacteria at the freshwater lake.

The scientists stunned Arzuyan by asking if she’d like to help study the problem.

“I went and visited the lake myself and over the next few years during my master’s degree I would just check in every now and then via satellite imagery and see how the lake is doing,” Arzuyan said. “This lake is massive, it’s nearly 600 square miles … and it supports very important fisheries. And I noticed that the blooms were occurring, they were getting worse and worse.”

But no one seemed to be looking into the biological aspects of the issue, Arzuyan said. When an undergraduate professor told her about the Fulbright program, she recognized it as an opportunity to jump in, “and lo and behold it all worked out.”

Working with the Institute of Hydroecology and Ichthyology and at Yerevan State University, she expects to conduct tests on water quality from both shoreline and deepwater samples in hope of identifying the specific algal species, which has not previously been done at Lake Sevan. Arzuyan also wants to explore the nature of potentially carcinogenic microcystins produced by bacteria.

“Ultimately I want to help support the local economy and the local sources of recreation over there,” said Arzuyan, pointing to the long-term goal of restoring a more balanced, healthy ecosystem in the lake.

She has already been accepted to a doctoral program at the University of Southern California and hopes someday to work for the National Oceanic and Atmospheric Administration, a scientific and regulatory agency, to help shape national policy on marine issues.

Operated by the U.S. Department of State to promote cultural exchange, the Fulbright program provides grants for international study/research projects and for work as English teaching assistants abroad. Some participants also join community-involvement projects.

For 2022-23, three of SDSU’s Fulbright recipients are going to South Korea as English assistants, one in an elementary school and two in secondary schools.

Nancy Marlin, SDSU provost emerita and Fulbright advisor, said students awarded Fulbright grants survive an “incredibly competitive,” three-tier screening process, beginning on campus with faculty members who have knowledge of the candidate’s subject matter and proposed destination. They’re then reviewed by a national committee of scholars, and officials in the host nation.

“South Korea offers a lot of awards, so that attracts students,” Marlin noted. But it was still highly competitive, she added, requiring months of research and preparation.

Here are this year’s other Fulbright students, which include three recipients of English student teaching awards:

  • Kayla Daniels, who is on track to graduate with a master’s degree in history in 2023, will be in Canada as part of a study of a comparative, transnational analysis of Black Canadian, African Nova Scotian, and African American settlements and communities. Daniels is focused on three specific locations in Ontario and Nova Scotia, and three in the U.S. that were founded as Black towns in the post-Civil War era: Nicodemus, Kansas; Boley, Oklahoma; and Allensworth, California.
  • Anh-Thu Nguyen (B.A. in speech, language and hearing sciences, May 2022), an elementary school in South Korea.
  • Elise Ramirez (B.A. in speech, language and hearing sciences and Spanish, May 2022), Spain. In her application, Ramirez said she also wants to “volunteer at programs and organizations that support and empower girls and women educationally, professionally, and in other aspects of life.”
  • Kenia Rodriguez (B.S., child and family development, August 2022), a secondary school in South Korea.
  • Perla Echeverria (B.A. social work and international security and conflict resolution December 2022), a secondary school in South Korea. “Outside the classroom, I plan to find a church I can become involved in as well as learn to cook traditional Korean dishes and share my own Mexican dishes,” Echeverria said in her application.

Iran, Armenia agree to increase cargo transit cooperation

Public Radio of Armenia
May 17 2022

Iran and Armenia have agreed to increase the transit of cargoes through the two countries as part of efforts to activate a transportation corridor that will pass through the Armenian territory to Europe bypassing Azerbaijan, Press TV reports.

Iran’s Minister of Transportation and Urban Development Rostam Qassemi said on Monday that he had reached “good agreements” with Armenian Minister of Territorial Administration and Infrastructure Gnel Sanosyan during a meeting held in Tehran earlier in the day.

He said the agreements will lead to increased transit cooperation between the two countries, adding that Armenia had agreed to ease its restrictions on the number of Iranian trucks allowed to travel through the country.

“The (volume of) road transit with Armenia is not significant but we hope to increase that based on the agreements reached today,” Qassemi told reporters after the meeting.

Armenia’s Sanosyan told Iranian reporters after the Monday meeting with Qassemi that his country plans to facilitate the movement of Iranian trucks through the Armenian roads.

He promised that Iranian drivers will experience a shorter and safer journey on the new Armenian transit road that he said will be ready in the very near future.

Sidney: SBS Armenian Radio interview with Haig Kayserian on Australian Election Week

My 17 2022

SYDNEY: SBS Armenian Radio's Vahe Kateb has interviewed the Executive Director of the Armenian National Committee of Australia (ANC-AU), Haig Kayserian to preview this Saturday's () Federal Election from Armenian-Australian lenses.

The two discuss the current stance of major and minor parties ahead of the polls, as well as the requests for action put forth by the ANC-AU to the candidates in Armenian-populated seats across Australia.

The ANC-AU will be releasing its pre-election report cards, featuring where each key candidate stands in seats where the votes of Armenian-Australians, Assyrian-Australians and Greek-Australians could hold sway.

Listen to the interview by clicking here.–SBS-Armenian-Radio-Interview-with-Haig-Kayserian-on-Australian-Election-Week

Armenpress: Yerevan City Hall plans 80% upgrade of bus fleet for integrated ticketing system

Yerevan City Hall plans 80% upgrade of bus fleet for integrated ticketing system



 09:40, 17 May, 2022

YEREVAN, MAY 17, ARMENPRESS. Yerevan City Hall will soon launch a pilot program in the city’s transportation system that will be the first step in introducing the integrated ticketing system.

This summer, the buses serving 3 different routes in Yerevan will be equipped with a new ticketing system, allowing passengers to pay the fare with a card system, a QR code or other electronic techniques.

Yerevan City Hall Department of Transportation Acting Director Hayk Sargsyan told ARMENPRESS that they will monitor how the system works to see the pros and cons.

“We will introduce the pilot system in several routes to understand to what extent it is convenient, what advantages it gives, what problems occur and what needs to be added or removed. The integrated ticketing system [card system] will enable to pay the fare with cards or other technical means in the buses, trolleybuses and the metro,” Sargsyan said.

However, a city-wide introduction of the integrated ticketing system requires an upgraded transport fleet.

City Hall is planning an 80% upgrade of the entire bus fleet by yearend, and so far 311 new buses have been bought and commissioned.

Moreover, new routes will be launched that will be operated by 12-meter long new single-deck buses. 87 such buses will be commissioned in the city.

Another 100 medium-class buses and 15 trolleybuses will be bought.

City Hall will also launch a centralized supervision system and all buses will be monitored by GPS.

New modern bus garages will also be opened.

Anna Gziryan