On the instructions of Human Rights Defender Anahit Manasyan, on July 23, representatives of HRD staff conducted an unannounced monitoring visit to “Haghtanak” round-the-clock care center of the Ministry of Labor and Social Affairs. The purpose of the visit was to get acquainted with the state of ensuring the rights of people receiving care in the institution.
As part of the monitoring, the representatives of the HRD staff toured the territory of the institution, studying the living, domestic and sanitary conditions of the beneficiaries, the organization of food, the provision of medical assistance and services, the organization of rest and entertainment, as well as the specifics of the provision of care services.
Special attention was paid to ensuring dignified and respectful treatment of beneficiaries, respect for their private life and right to make independent decisions, as well as the general psychological and social environment formed in the institution.
HRD representatives had private conversations with the beneficiaries, getting directly informed about their problems, needs, the quality of services provided and the organization of daily life.
During the visit, the issues related to the availability and efficiency of the services provided to the beneficiaries were also studied, as well as the steps taken to solve the problems raised during the previous monitoring.
The human rights defender considers it welcome that, compared to the results of the previous monitoring visits, positive progress has been recorded in the institution. In particular, a positive trend in the organization of the daily life of the beneficiaries and the improvement of the provided care services was observed, which indicates the effectiveness of the steps taken to implement the recommendations and observations presented by the Defender’s institution during the previous visits.
The results of the monitoring visit will be summarized and the recorded problems and recommendations will be addressed to the competent state bodies in order to ensure their effective and systematic solution.
The human rights defender’s unannounced monitoring visits to social care institutions are continuous in nature and are aimed at effective protection of the rights of persons receiving care and continuous improvement of the quality of services provided.
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